FAQ

TrackonAI is a modern CTRM (Commodity Trading and Risk Management) solution focused on simplifying global trades and shipments. It offers AI-powered document analysis, customizable workflows, and robust position management—all backed by 15+ years of commodity trading expertise.

Trackon Legacy is a robust, all-in-one CTRM solution that includes its own ERP components. TrackonAI, on the other hand, is a more streamlined version without a built-in ERP. It’s designed to integrate with any existing ERP via our open GraphQL API, giving you far more flexibility in how you manage and share data.

Absolutely. We leverage AWS infrastructure, Amazon Bedrock for AI services, and Amazon Verified Permissions to ensure data security at every level. All data is encrypted in transit and at rest. We also implement fine-grained access controls to protect sensitive information.

No. Your data remains your property at all times and is processed in a secure environment. We use Amazon Bedrock’s private model hosting, so any data you submit to TrackonAI isn’t shared or used to train third-party AI models.

TrackonAI is fully cloud-based, but it also supports spreadsheet-friendly workflows. You can export and import data via Excel at any point, giving your team full flexibility.

PikiFlow is our workflow engine that powers TrackonAI’s shipment and trading processes. It allows you to create, customize, and automate workflows for tasks like document checks, shipment milestones, and internal approvals—all without coding.

Absolutely. TrackonAI offers an open GraphQL API, so you can seamlessly integrate it with popular ERP solutions or even a custom-built system. We provide comprehensive documentation to support your IT team. If you require our help simply create a ticket and some expert will help you.

Upload your shipment or contract documents, and our AI engine automatically extracts relevant data—like product specs, quantities, and dates. It flags inconsistencies in real-time, helping you prevent costly errors.

Not at all. TrackonAI is built with simplicity in mind. If you’re familiar with spreadsheets, you’ll feel right at home. We also provide onboarding sessions, video tutorials, and in-app guidance.

Mark-to-Market (MTM) is a real-time valuation of your open positions based on current market prices. TrackonAI automates this calculation, so you always know your risk exposure and potential profit or loss.

Yes. We support multiple currencies natively, so you can track and settle trades in different denominations without hassle. Exchange rates can be updated in real time.

We offer a 1-month free trial on any plan. You can explore all features, from basic workflows to AI-powered analyses, before deciding on a subscription.

Simply sign up for an account, choose the plan that fits your business, and start your free trial. We’ll guide you through initial setup, workflow creation, and integrating with your existing systems.

All data is stored securely on AWS servers. We use Amazon S3 for document uploads, providing high availability and durability. You can upgrade storage as your needs grow.

We’ll notify you before you hit your limit. You can then purchase additional storage or upgrade your plan. No interruptions to service occur unless you continuously exceed capacity without upgrading.

Yes, that’s one of TrackonAI’s core strengths. You can create or modify workflows to match your unique processes. Set event triggers, assign tasks, and define automated checks or approvals.

Each shipment, contract, and document is tagged and tracked from origin to destination. Users can see a complete chain-of-custody, ensuring accountability and transparency at every stage of the trade.

Yes. Automated workflows, customizable alerts, and AI-driven document checks significantly decrease human errors. You’ll be notified if a document is incomplete, a milestone is missed, or if any data is inconsistent.

While TrackonAI provides price feeds and real-time Mark-to-Market for your contracts, full hedging functionality depends on your brokerage or trading platform integration. We support APIs for hedging-related data and transactions.

We track all open purchase and sales contracts, as well as your inventory. The system updates positions automatically as new contracts are entered or shipments move through each stage, providing you with real-time visibility into your exposures.

We offer a responsive web interface accessible from any mobile browser. A dedicated mobile app is in development for even more convenient on-the-go access to your trade data and alerts.

Amazon Verified Permissions allows TrackonAI to define and enforce fine-grained authorization rules. Only users with the proper clearance can view or modify certain shipping records, ensuring compliance and data integrity.

TrackonAI is fully cloud-based, so updates and new features are rolled out automatically. Your team always has the latest functionality without any manual installs or downtime.

Definitely. TrackonAI is built on AWS, so it scales seamlessly whether you’re adding more users, expanding storage, or handling a higher volume of transactions.

We provide customization services to tailor TrackonAI to your unique needs. Contact us with your requirements, and our professional services team will work with you to develop a solution.

Yes. We offer live training sessions, a comprehensive knowledge base, and dedicated onboarding support to help your team get up to speed quickly and maximize TrackonAI’s benefits.

TrackonAI is built around the complexities of soft commodities trading, but its features also benefit businesses dealing with metals, energy, and other bulk-traded goods that require robust logistics and risk management.

Yes, you can track demurrage events, claims, and even arbitration details within our workflow system. This ensures all critical details and documents are logged and easily accessible when needed.

TrackonAI is primarily hosted on AWS and leverages Amazon Bedrock for AI capabilities. We use a microservices architecture, GraphQL APIs, and modern front-end frameworks for a secure, scalable, and user-friendly experience.

Absolutely. TrackonAI lets you create customizable dashboards with KPIs that matter to your team. Our open GraphQL API also allows you to pull data into third-party BI tools for more advanced analytics and reporting.

We use a credit system to fairly allocate compute resources and manage operating costs. Each AI request consumes a certain amount of processing power on our servers—this approach lets customers pay only for what they use. You can also easily scale up if you need more frequent or complex AI analyses.

AI in TrackonAI simplifies and accelerates many tedious parts of trading, such as document checks, compliance monitoring, and data validation. By automating these tasks, you reduce errors, cut operational costs, and free up your team’s time to focus on strategic decisions—ultimately improving profitability in a challenging market.